Refund policy

At Ixya.us, operated by Pure Element Collection, we want you to love your skincare products. If you're not completely satisfied, our return policy ensures a hassle-free process for eligible returns.

Eligibility for Returns

• Products must be returned in their original packaging and in unused condition within 30 days of purchase
• Product defective or damaged during shipping are eligible for a full refund, if returned within 30 days of purchase.
• For open and partially used products, if you’re not satisfied with the product, please contact us within 2 weeks of purchase, per the return process below.

Return Process

1. Contact Us:
• Reach out to our customer support team at sales@ixya.us with your order number and the reason for the return.

1. Approval and Instructions:

• If your return is approved, we’ll provide instructions for shipping the product back to us.

1. Shipping Costs:

• Customers are responsible for return shipping costs unless:
• The product is defective.
• The return is due to an error on our part (e.g., incorrect item shipped).

Refunds

• Refunds will be processed to the original payment method within 7–10 business days of receiving the returned item.
• If the product is determined to be ineligible for a refund (e.g., opened and non-defective), the item will not be returned to you.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery. We’ll issue a replacement or full refund at no additional cost to you.

Final Sale Items

• Clearance, promotional, or final sale items are not eligible for returns or refunds.

Contact Us

For questions or concerns regarding shipping, please contact us at:

If you have questions about these Terms and Conditions, please contact us at:

IXYA - US, by Pure Element Collection
1640 Boro Place, Suite 400, Tysons, VA 22102
info@ixya.us